Shipping Policy

Thank you for shopping with us! Below are the details of our shipping process to ensure transparency and a smooth experience.

1. Processing Time

• All orders are processed within 1–3 business days (excluding weekends and public holidays).

• You will receive a confirmation email once your order has been dispatched.

2. Shipping Rates & Delivery Times

• Shipping costs are calculated at checkout based on your location and order weight/size.

• Estimated delivery times:

  • Local (within South Africa): 2–5 business days

  • Regional (Neighbouring countries): 5–10 business days

  • International: 7–21 business days (depending on customs clearance)

Please note: Delivery times are estimates and may vary due to courier delays or customs processes.

3. Tracking Your Order

• Once your order has shipped, you will receive a tracking number via email.

• You can track your package directly through the courier’s website.

4. Shipping Restrictions

• We currently do not ship to P.O. Boxes.

• Certain products may have shipping restrictions due to weight, size, or destination regulations.

5. Delays & Lost Packages

• We are not responsible for delays caused by the courier, customs, or unforeseen circumstances (e.g., strikes, weather).

• If your package is lost, please contact us immediately. We will assist in resolving the issue with the courier.

6. Incorrect Address

• Please ensure your shipping address is correct at checkout. We cannot be held responsible for items delivered to incorrect addresses provided by the customer.

7. Contact Us

For any shipping inquiries, please reach out at:

nqomyeni@gmail.com, 0784469722